FAQ

Shipping

• Do you ship internationally?
• How can I track my shipment?
• How does shipping work?
• How much does shipping cost for Shop items?
• How much does shipping cost for Subscriptions?
• What if I want to change my shipping address?

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KnitCrate Subscriptions

• If I subscribe today, which monthly themed crate will I receive?
• How to access patterns/videos
• How can I manage my subscription(s)?
• What if I don't like the products I receive?
• Why do KnitCrates include "extras"?
• Can't we just pick what comes in our KnitCrate?

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Subscriber Benefits

• KnitCrate Points
• Discounts
• Subscription Choices

Billing

• How do I update my billing information?
• Can I pick the date you bill me for my subscription?
• Do you charge sales tax?
• Can I get a refund for my Subscription?
• What is your cancellation policy for Subscriptions?
• When will I be billed for my Subscription?

Rewards and Points

KnitCrate Points

• Why didn't I get points for leaving a review?
• How do I redeem my KnitCrate Points?
• Do I earn points for each monthly subscription charge for a KnitCrate recurring subscription?
• Can I transfer KnitCrate Points between KnitCrate accounts?
• Do KnitCrate Points expire?
• How do I earn KnitCrate points?

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