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Get answers to common questions asked by new and existing KnitCraters!
Do you ship internationally?
How can I track my shipment?
How does shipping work?
How much does shipping cost for Shop items?
How much does shipping cost for Subscriptions?
What if I want to change my shipping address?
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If I subscribe today, which monthly themed crate will I receive?
How to access patterns/videos
How can I manage my subscription(s)?
What if I don't like the products I receive?
Why do KnitCrates include "extras"?
Can't we just pick what comes in our KnitCrate?
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How do I update my billing information?
Can I pick the date you bill me for my subscription?
Do you charge sales tax?
Can I get a refund for my Subscription?
What is your cancellation policy for Subscriptions?
When will I be billed for my Subscription?